In these Terms & Conditions (“T&Cs”), “we”, “our”, “us” or “Esse” means Esse Pilates Pty Ltd (ABN 74 659 435 711).

Services provided

Group Reformer Pilates, Mat Pilates (Heated)

Cancellation policy

• Classes must be cancelled 5 hours prior to the start of the booked class to avoid the client forfeiting the class.

• On the event the client cancels more than 5 hours before the start of class, the class will be credited back to their account.

• On the event the client cancels within 5 hours of the class time, they will incur a $10 late cancellation fee.

• Cancellations via email, phone or social media will not be accepted. The client must cancel their class the same way they made the booking, either via the MINDBODY app or MINDBODY online.

• ESSE reserves the right to cancel classes if there is less than 2 people booked into the class. On the occasion the class is cancelled by ESSE, the client will have the class credited back to their account.

• On the event the client does not show to their booked class, a no-show fee of $15 will be charged to their nominated credit card.

Purchase Policy

• Classes must be paid in advance of each class attended.

• Payment is to be made at the time of the booking.

• Payment for classes can be made via MINDBODY app & MINDBODY online.

• Intro offer is available to new clients only. This offer may only be purchased once. The offer is non-refundable nor transferable.

• All casual pass packs will activate from the date of your first class booked.

• All casual pass packs have a 12 month expiry.

• There will be no extensions granted on any casual pass packs unless a medical reason/condition arises. On this event, the client must provide medical documentation from a registered health practitioner.

Weekly memberships

• Intro offer- One off payment- No lock in contract- Activated from the date of your first class booked- Nonrefundable or transferable.

• Foundation membership- $55 p/w. Weekly Direct Debit- No lock in contract- Unlimited access across all class types- Unlimited suspension up to 4 weeks at any one time. 2 weeks (14 days) notice for membership cancellation. 1 week (7 days) notice for membership suspension.

• First payment will be $55 at time of sign up to secure Foundation Membership discounted price.

• Late cancelation fee (Within 5 hours of class start time-) $10, No show fee- $15,

• All access membership- $65 p/w. Weekly Direct Debit- 3-month contract- Unlimited access across all class types- Unlimited suspension up to 4 weeks at any one time. 2 weeks (14 days) notice for membership cancellation. 1 week (7 days) notice for membership suspension.

• Late cancelation fee (More than 5 hours before start of class time-) $10, No show fee- $15.

Return/Refund

• There will be no extensions or refunds on any casual pass packs unless a medical reason/condition arises. On this event, the client must provide medical documentation from a registered health practitioner.

Pregnant Clients

• If you are pregnant, you must notify your instructor how far along you are in your pregnancy journey.

• If you are pregnant, no matter how far along in your journey you are you are unable to partake in the heated mat classes, only reformer.

• ESSE can accommodate pregnant clients up to 16 weeks in our reformer classes unless you are experiencing complications in your pregnancy. Once pregnancy reaches 16 weeks, it is critical that you stop attending ESSE reformer classes.

• Pregnant clients must provide written clearance from your doctor, women’s health physio or OBGYN to participate in Pilates classes.

Waitlist

• If a class is full, you can add yourself to the waitlist. If there are any cancellations, you will be notified up to an hour before the class commences.

• When adding yourself to the waitlist, you are committing to attend that class should a space become available. Please remove yourself from the waitlist if you no longer wish to attend to avoid late cancellation or no show fees as these will still apply in this instance.

Personal agreement

• I agree that ESSE will not be held responsible for any lost or stolen personal belongings. I understand classes may be physically strenuous and that full care must be taken when receiving instructions and performing exercises.

• I accept that there is potential risk of personal injury, property loss or death, and I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against ESSE or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. 

Medical warning

• Prior to undertaking any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you. 

• When participating in ESSE classes, do not over exert yourself and work at your own pace. Stop immediately if you feel pain or discomfort.  You should immediately seek medical attention if there are any unanticipated changes to your physical condition at any time.  

• You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform the exercises in our classes. 

• By undertaking any of ESSE' classes you acknowledge that you do so at your own risk that the creators, producers & instructors will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of or in connection with, your undertaking of any such exercise program or following advice contained on our website or given by our instructors. 

Conditions of entry:

• ESSE reserves the right to refuse entry to, or eject from our Studios, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the Studio.

• Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other students attending those classes.

• Smoking is prohibited inside and out the front of ESSE at all times.

• You are required to treat all persons and property at the studio with all due care and respect.

• Clients are required to wear appropriate attire for physical exercise at all times while visiting ESSE, and must refrain from wearing clothing which contains offensive prints or designs or which may presents a danger to themselves.

• For the enjoyment of all participants in your class please turn off all mobile phones before your workout.   

Payment

• It is the client’s responsibility to ensure there are sufficient funds available in your nominated bank account or credit card to cover the cost of purchasing any class packs or other products from us.

• If a payment is declined for any reason, we reserve the right to process payment anytime where sufficient funds are available in the nominated bank account or credit card in order to settle any fees that are owed. If an auto-debit is declined due to insufficient funds our payment provider will charge for any failed transactions. This fee will be passed on to you approximately 7 days after the failed payment.

• We are in no way responsible for additional fees that you may incur from your bank in relation to processing payment of fees.   

Personal belongings

• ESSE are not responsible in any way for the safekeeping of your personal belongings that you bring into our studio. As such, we strongly recommend that you:
  
  a. Refrain from bringing any valuable personal belongings into our studio, such as mobile phones, jewellery, personal devices, wallets, bags and purses;
  b. Bring only any personal belongings into our studio which are necessary for you to possess for the duration of your visit; and
  c. Store any personal belongings in the lockers provided for use at our studio for the duration of your visit.

Housekeeping rules

• Please arrive too early to your class. Doors will. be locked at the beginning of the scheduled class time to avoid disruption to clients and trainers. If you are late to your class you will be marked as a no show and will be unable to attend the session

• Please do not use your phone whilst in class. We have ample space to store your personal belongings outside the reformer/mat studio